Naenae Medical Centre uses Heron, an AI receptionist, who we named June, provided by Heron Health Limited, to help answer calls and messages. Heron can answer general questions, book or change appointments, and take a message for our team, so you don’t have to wait on hold. It does not give medical advice or make decisions about your care. If you describe an urgent situation, you will be told to call 111.
What we collect: only what is needed to deal with your enquiry, such as your name, date of birth, contact details and reason for calling. Calls are recorded and transcribed, and our reception team reviews call summaries.
Why: to deal with your request, pass it to the right person in our team, and keep an accurate record for quality and follow up.
How long it’s kept: Heron deletes call recordings and call information after 90 days. You can ask for a copy of your call recording, as with any other health information we hold.
Where it’s stored: Heron works on our behalf and must protect your information to the same standard we do. Heron stores information in Australia and uses some providers in the United States, with safeguards in place to protect it to New Zealand standards.
You can read Heron’s privacy policy at heyheron.ai/security/privacy-nz.
Your choices: if you’d prefer not to use our AI receptionist, you can wait on the line for our reception team, ask Heron to transfer you at any time, or contact us another way, such as by email or in person.